After a successful payment, customers will usually receive a payment confirmation email almost immediately.
Most orders are delivered almost instantly after payment confirmation.
Teclapi will typically deliver the eSIM QR Code and installation details to the registered email address within a few seconds to several minutes after payment confirmation.
In certain situations, delivery may take longer due to payment verification, system processing, email provider delays, or technical issues.
If any significant delay occurs, Teclapi will make reasonable efforts to notify affected customers and provide appropriate support.
Since eSIM products are delivered digitally via email, customers are responsible for providing a valid and accessible email address during checkout.
If you do not receive our email within a reasonable period after payment, please:
- check your Spam, Junk, or Promotions folder;
- verify that the provided email address is correct;
- and contact our support team if further assistance is required.
Email: support@esim-teclapi.com
WhatsApp 24/7: +84 877 338 553