Teclapi respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you use our website, create an account, sign in to our services, or purchase our eSIM products and services through https://esim-teclapi.com.
By accessing our website, creating an account, signing in, or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, create an account, sign in, or purchase our services, we may collect the following information:
- Name
- Email address
- Phone number
- Billing or payment-related information
- Order and transaction details
- Account login and authentication information
- Device, browser, and technical usage information
We only collect information that is reasonably necessary to provide our services, process payments, deliver eSIM products, manage user accounts, improve user experience, and provide customer support.
2. Sign in with Google
If you choose to create an account or sign in using Google, Teclapi may receive limited information from your Google Account, such as your name, email address, profile picture, and a unique Google account identifier, depending on the permissions you grant.
We use this information only to authenticate your account, create or manage your Teclapi account, provide access to your orders and services, prevent fraud or unauthorized access, and provide customer support.
Teclapi does not use Google account information for third-party advertising sales and does not sell Google user data. We do not access your Gmail, Google Drive, Google Contacts, Google Calendar, or other Google services unless you separately grant such permissions, which are not required for basic account login.
You may revoke Teclapi’s access to your Google Account at any time through your Google Account security settings. If you request account deletion, we will delete or anonymize your personal information where required and where no longer needed for legal, accounting, fraud prevention, dispute resolution, or service-related obligations.
3. How We Use Your Information
We may use your information for the following purposes:
- Processing orders and payments;
- Delivering eSIM QR Codes and installation instructions;
- Creating, authenticating, and managing user accounts;
- Providing customer support and technical assistance;
- Improving our website, products, and services;
- Preventing fraud, abuse, unauthorized access, or illegal activities;
- Communicating important service-related updates;
- Complying with legal or regulatory obligations.
We do not sell your personal information to third parties.
4. Payment Information
Payments may be processed through third-party payment providers such as PayPal or banking services.
Teclapi does not directly store complete credit card or payment card information on its servers.
Depending on the selected payment method, payment providers may independently collect and process payment-related information in accordance with their own privacy policies.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- improve website functionality;
- remember user preferences;
- analyze website traffic and usage;
- and enhance user experience.
We may also use analytics services, such as Google Analytics to better understand how visitors interact with our website.
You may disable cookies through your browser settings, although certain website features may not function properly.
6. Sharing of Information
We may share information with trusted third parties only when reasonably necessary to operate our services, including:
- payment providers;
- hosting and technology providers;
- customer support tools;
- email delivery services;
- legal or regulatory authorities when required by law;
- or service partners involved in delivering eSIM services.
We do not share personal information for third-party advertising sales.
7. Data Retention
We retain personal information only for as long as reasonably necessary for:
- order fulfillment;
- account management and authentication;
- customer support;
- fraud prevention;
- accounting and legal obligations;
- dispute resolution;
- and legitimate business operations.
When information is no longer required, we may securely delete or anonymize it.
8. Data Security
Teclapi implements reasonable technical and organizational security measures designed to protect your information against unauthorized access, misuse, disclosure, or loss.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of certain personal information;
- or object to certain uses of your information.
To submit a request regarding your personal data, please contact us using the information provided below.
10. Third-Party Services and Links
Our website may contain links to third-party websites or services.
Teclapi is not responsible for the privacy practices, content, or policies of third-party websites or services.
We encourage users to review the privacy policies of external websites before providing personal information.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be published on this page together with the revised effective date.
Your continued use of our services after updates become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Website: https://esim-teclapi.com
Email: support@esim-teclapi.com
WhatsApp 24/7: +84 877 338 553